Customer Support Services
Customer Support Services
Reliable, Scalable & Human-Centric Support Solutions for Your Business
Today’s highly customer-centric and fast paced business world has enhanced the need for a flexible and efficient customer care solution more than ever before. And this is where we, at Global Works Exchange, excel. Our team offers the service of highly trained and ever enthusiastic customer care Virtual Assistants. There is more than one way to revolutionise a workplace.
As a part of our Customer Care Outsourcing Service UK, our VAs ensure on-time responses, efficient handling of enquiries, and also manage customer and lead enquiries. With us, everything is possible even when working remotely. Our superlative service not only goes a long way to retain customer loyalty, but it also significantly decreases the operational expenses of a business.
Managing Your Business Doesn’t Have to Be Hard.
As a reliable BPO Customer Support UK, our VAs offer an array of helpful services. We also customise our job list as per the unique needs of every business. Some of our signature responsibilities, apart from responding to customer queries and feedback, include complaint handling and issue resolution, attending to customer concerns through emails, live chat, phone and social media handles and also managing client databases.
SLA-based response and resolution timelines
Dedicated managers with real-time reporting dashboards
Cost-effective monthly or hourly plans
Fully customizable support hours (day/night shifts, weekends)
Key Customer Support Services
Apart from budget moderation, our Outsource Customer Support UK offers the advantage of 24/7 customer support. This is specifically helpful for small-sized companies, which do not have the means to hire a round-the-clock customer care team. Also, handling social media posts and responding to emails can be more intricate than it appears on the surface. This is where the assistance of our highly trained VAs pitches in. We are ever ready to discuss what we have to offer. It only takes a quick phone call to reach us.
Helpdesk Ticket Management
We handle customer tickets on platforms like Zendesk, Freshdesk, Zoho Desk, and more — ensuring no issue goes unresolved.
First-Line Technical Support
Our trained team offers basic troubleshooting for software, apps, and digital tools, escalating to the right team when necessary.
CRM Updates & Case Reporting
Keep your CRM clean and up-to-date with every customer interaction, tagged with proper status, notes, and feedback.
Feedback Collection & Analysis
We gather, analyze, and report on customer reviews and surveys to help you improve your services and build stronger relationships.
Email & Live Chat Support (24/7 or Custom Hours)
Deliver quick, helpful, and courteous responses to customer queries with our fully managed chat and email support agents.
Customer Satisfaction Survey Implementation
Deliver quick, helpful, and courteous responses to customer queries with our fully managed chat and email support agents.
Moreover, our clients like how we handle order processing and their tracking. This saves a lot of time and energy. Our team can also monitor feedback and do the needful to improve the overall quality of service and products. Even responding to the messages, comments and reviews on various social media platforms is an integral part of our outsource ecommerce customer service UK.